Q. What happens at the free consultation?
A. Your local sitter will come by your home to meet you and your pets. This is a time for everyone to get to know each other. You will give your sitter detailed instructions on the care of your pets and home, fill out a service agreement and provide your sitter with a key.
Q. How do I pay?
A. Checks may be made payable to All Creatures Pet Sitting, due when service is contracted. We also gladly accept Mastercard, Visa, and Discover.
Q. Are you Bonded and Insured?
A. Yes, every member of the All Creatures Pet Sitting staff is bonded and insured.
Q. Will I always have the same pet sitter?
A. Yes, your pet sitter is YOUR pet sitter. Someone with whom you can build a long term, comfortable relationship.
Q. What happens if my sitter becomes ill or is out of town when I need service?
A. There is always a back up sitter available. Completely trained and aware of your specific needs.
Q. What happens if my pet becomes ill or injured?
A. Our number one priority at All Creatures Pet Sitting is outstanding care of your pets. We work with a network of 24 hour vets as well as having a certified Vet Tech on staff 24 hours a day, seven days a week. We do request that you keep a credit card number on file in the event of unforeseen emergencies.
Q. What happens if my pet gets out of the yard?
A. All pets must wear identification tags while under our care. The tag will have your pet sitter's phone number on it. Also, all gates are required to be locked.
Q. May I offer a gratuity to my pet sitter?
A. Yes, you may offer it directly to your sitter or send it to All Creatures Pet Sitting. 100% of gratuities go to the designated pet sitter.
Q. Do I have to have another consultation and fill out another service agreement with every time I leave town?
A. No. Once your service agreement is on file, a quick call or e-mail to All Creatures Pet Sitting is all you need to book service.
Q. Is there a way for you to keep in touch with us, just to let us know everything is okay?
A. Absolutely, as part of our service we provide our clients with e-mails or voice mails. Just let us know how often— daily, twice a week...we are here to serve you and give you peace of mind when you are away from home.
Q. Will All Creatures Pet Sitting ever share my information with any other company or individual?
A. At All Creatures Pet Sitting the security of your transactions and personal information is important to us. We hold ourselves to the highest standards and value the trust you place in us. If you have any questions regarding the information we gather about you and what we do to protect it, please feel free to contact us.